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SHIPPING & RETURNS

Shipping & Returns Policy - FreshThreads.in
 

At FreshThreads.in, we want you to have the best shopping experience. Please take a moment to review our shipping and return policies:
 

Shipping Policy

At FreshThreads, we strive to offer fast and reliable shipping to our customers. Here's everything you need to know about our shipping process:

Processing Time

  • Orders are typically processed within 1-2 business days (excluding weekends and holidays).

  • You will receive an order confirmation email as soon as your order is placed, followed by a shipping confirmation email once your order has shipped.

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Shipping Methods and Delivery Times

We offer multiple shipping options to cater to your needs:

  • Standard Shipping: Delivery within 5-7 business days.

  • Express Shipping: Delivery within 2-4 business days.

Shipping times are estimates and may vary depending on your location. Please note that delivery times may be longer during peak seasons or due to unforeseen circumstances.

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Shipping Rates

  • Shipping costs are calculated at checkout based on your order size, weight, and delivery location.

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Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor your shipment.

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Shipping Address

Please double-check your shipping address before completing your purchase. FreshThreads is not responsible for items delivered to an incorrect address provided by the customer.

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Returns & Exchanges

At FreshThreads, customer satisfaction is our top priority. If you're not fully satisfied with your purchase, we’re happy to help with returns or exchanges.

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Eligibility for Returns & Exchanges

  • Return Window: You may return or exchange items within 7 days from the date of delivery.

  • The product must be unused, unwashed, and in its original condition with all tags attached.

  • Please note that personalized items (if any) and final sale items are not eligible for returns or exchanges.

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How to Return or Exchange an Item

  1. Contact Us: To initiate a return or exchange, please reach out to our customer support team at support@freshthreads.in or via our website contact form.

  2. Return Authorization: Our team will provide you with return instructions and a return authorization number (RAN).

  3. Packaging: Pack the items securely in their original packaging (if possible) and include the invoice.

  4. Shipping: Customers are responsible for the return shipping costs, unless the item received was defective or incorrect.

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Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • If approved, a refund will be processed to your original payment method within 7-10 business days.

  • Please note, shipping fees are non-refundable.

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Exchanges

  • If you would like to exchange your item for a different size or color, we will process the exchange once we receive the returned item.

  • The exchanged item will be shipped out after the original product has been returned and inspected.

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Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us immediately at support@freshthreads.in within 48 hours of delivery. We will resolve the issue by either sending a replacement or processing a refund.

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Contact Us

For any questions or concerns regarding shipping or returns, please feel free to contact us at:

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Thank you for shopping with FreshThreads! We appreciate your business and are here to help ensure you have the best experience.

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